Nutra Family Boost ("we," "our," or "us") operates the website nutrafamilyboost.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.
Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.
1. Information We Collect
We may collect the following types of information:
- Personal Identifiers: Name, email address, postal address, phone number.
- Payment Information: Credit/debit card details processed securely through our payment processor. We do not store full card numbers on our servers.
- Order Information: Products purchased, order history, shipping details.
- Device & Usage Data: IP address, browser type, operating system, pages visited, time on site, referring URLs — collected automatically via cookies and similar technologies.
- Communications: Any messages you send us via email or our contact form.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders, including sending order confirmations and shipping notifications.
- Respond to your questions and customer service requests.
- Send you marketing and promotional communications (only if you have opted in or consented).
- Improve our website, products, and customer experience.
- Prevent fraud and protect the security of our site and customers.
- Comply with legal obligations.
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our site. Cookies are small data files placed on your device. We use:
- Essential Cookies: Necessary for the website to function (e.g., shopping cart).
- Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).
- Marketing Cookies: Used to deliver relevant advertisements. These are only activated with your explicit consent via our cookie consent banner.
You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service Providers: Third-party vendors who assist with payment processing, shipping, email delivery, and analytics — bound by confidentiality agreements.
- Legal Compliance: When required by law, court order, or governmental authority.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for 7 years for tax and accounting purposes.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate data.
- Request deletion of your personal information ("right to be forgotten").
- Opt out of marketing communications at any time by clicking "unsubscribe" in any email or contacting us directly.
- Lodge a complaint with a relevant data protection authority.
To exercise any of these rights, contact us at [email protected].
7. Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
9. Children's Privacy
Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the "Last Updated" date at the top of this page. Continued use of our site following any changes constitutes your acceptance of the revised policy.
11. Contact Us
If you have questions about this Privacy Policy, please contact us:
- Email: [email protected]
- Phone: (800) 743-2261
- Mailing Address: Nutra Family Boost, 1247 Mountain Trail Way, Suite 200, Boulder, CO 80302